SHIPPING AND RETURNS

IF YOU START READING THIS PLEASE DO NOT STOP UNTIL THE END.

SHIPPING

ONCE YOUR ORDER HAS LEFT THE BUILDING, YOU'LL RECEIVE A SHIPMENT E-MAIL FROM US CONTAINING A TRACKING CODE THAT YOU CAN USE TO LOCATE YOUR ITEMS UNTIL THEY ARRIVE AT YOUR DOOR. KEEP IN MIND THAT SOMETIMES THE TRACK & TRACE IS NOT ALWAYS POSSIBLE, THIS DEPENDS ON IN WHICH COUNTRY YOU LIVE IN.

WE ALWAYS STRIVE TO GET YOUR ORDER WITH YOU AS SOON AS POSSIBLE BUT ALWAYS KEEP IN MIND THAT THERE MAY BE DELAYS IN THE SHIPPING PROCES.

PLEASE CONTACT US IF YOU HAVE ANY FURTHER QUESTIONS

THE NETHERLANDS

NETHERLAND ORDERS: PLEASE ALLOW 1 TO 5 WORKING DAYS FOR DELIVERY AFTER RECEIVING YOUR SHIPMENT E-MAIL.

THE ORDERS WILL BE SENT WITH STANDARD SHIPPING BY POSTNL, GLS, DPD AND DHL.

ORDERS SHIPPED INSIDE THE NETHERLANDS ARE FREE OF COSTS.

  • FREE OF COSTS

  • ESTIMATED DELIVERY TIME IS 1 - 5 WORKING DAYS

 

 

RETURNS

RETURN PROCESS

  • TO COMPLETE YOUR RETURN, WE ASK YOU TO INFORM US IN WRITING BY E-MAIL TO INFO@OWNITAMSTERDAM.COM OR FILL OUT THE CONTACT FORM AT OUR WEBSITE. PROVIDE US WITH THE FOLLOWING INFORMATION: NAME, DATE, PRODUCT NAME AND NUMBERS OF YOUR RETURN

  •  YOU CAN DOWNLOAD THE RETURN FORM AT OUR SHIPPING AND RETURNS PAGE (below)

  • PLEASE FILL OUT THE RETURN FORM AND PLACE IT WITH YOUR PRODUCT IN THE ORIGINAL PACKAGE (INCLUDING ALL PACKAGING MATERIAL SUCH AS THE DUST BAG)

  • AFTER YOU FILLED OUT THE RETURN FORM, YOU HAVE TO SEND THE PACKAGE WITHIN 14 DAYS.

  • KEEP IN MIND TO SAVE THE RETURN TICKET YOU RECEIVE FROM THE SHIPPING COMPANY BECAUSE THE BUYER IS RESPONSIBLE FOR THE SENDING OF THE PACKAGE.

 

  • ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

 

  • WHEN THE ITEM ARRIVES AT OUR ADRESS IT CAN TAKE UP TO 30 DAYS TO RETURN THE REFUND. THIS TIME INCLUDES PROCESSING TIME AND THE BANK TRANSFER TIME.

KEEP IN MIND THAT IF THE RETURNED ITEM ARRIVE AND IS AGAINST OUR RETOUR TERMS EN CONDITIONS. WE CANNOT ACCEPT IT. WE CAN CHARGE YOU WITH THE COSTS OR WE WILL RETURN IT BACK TO YOU UNLESS YOU WILL PAY FOR THE SHIPPING COSTS.

KEEP IN MIND THAT BUYER IS RESPONSIBLE FOR THE COST OF RETURNING THE ITEM(S) TO US.

YOU CAN RETURN YOUR ORDERED ITEMS WHEN:

  • THE PRODUCT HAS NOT BEEN USED WORN OR WASHED.

  • ALL OF THE LABELS ARE INTACT AND ATTACHED TO THE PRODUCT.

  • THE PRODUCT IS NOT SPECIALLY TAILORED FOR THE CONSUMER OR ADAPTED TO ITS SPECIAL NEEDS

  • IT IS NOT A PRODUCT THAT MAY NOT BE RETURNED FOR HYGIENIC REASONS (UNDERWEAR, SWIMWEAR, ETC.)

  • THE PURCHASE DOES NOT CONCERN AN (ASSIGNMENT TO) URGENT REPAIR

  • THE CONSUMER HAS RENOUNCED HIS RIGHT OF CANCELLATION

  • HAVE BEEN ESTABLISHED IN ACCORDANCE WITH THE BUYER'S SPECIFICATIONS;

  • THE PRODUCT CAN’T SPIL OR AGE QUICKLY;

  • WHEN THE BUYER HAS NOT BROKEN THE SEAL

  • YOU HAVE NOTIFIED US TROUGH EMAIL OR CONTACT FORM ABOUT YOUR RETURN

  • YOU HAVE DOWNLOADED THE RETURN FORM AT OUR WEBSITE WITHIN14 DAYS.

 

GUARANTEE

IF YOU WANT TO RETURN AN ITEM BECAUSE OF ANY PROBLEMS. PLEASE E-MAIL INFO@OWNITAMSTERDAM.COM WITH THE FOLLOWING INFORMATION:


- ORDER NUMBER
- NAME ON THE ORDER
- E-MAIL ADDRESS THE ORDER WAS MADE WITH
- YOUR REQUEST (RETURN OR EXCHANGE)

  • PLEASE PROVIDE US WITH A CLEAR PHOTOGRAPH OF THE PROBLEM.

 

YOU CAN CONTACT US ABOUT GUARANTEE WHEN:

  • THE QUALITY OF THE ITEM IS BROKEN OR INCORRECT BY A PRODUCTIONAL MISTAKE

THE GUARANTEE HAS EXPIRED WHEN:

  • CHANGES HAVE BEEN MADE TO THE PRODUCT, INCLUDING REPAIRS THAT HAVE NOT BEEN CARRIED OUT WITH THE PERMISSION OF OWN IT OR THE MANUFACTURER.

  • IF THE ORIGINAL INVOICE CANNOT BE SUBMITTED, HAS BEEN CHANGED OR HAS BEEN MADE ILLEGIBLE.

  • NEGLIGENCE OR IMPROPER USE BY THE CUSTOMER

  • NORMAL WEAR, TEAR AND DAMAGE RESULTING FROM ACCIDENTS

  • OR WHEN THE CAUSE OF THE DEFECT CANNOT CLEARLY BE ESTABLISHED.

  • THE GUARANTEE IS VALID UNTIL 1 MONTH AFTER THE PURCHASE (PURCHASE DATE ON THE INVOICE)
     

WE'LL GET BACK TO YOU AS SOON AS POSSIBLE AND WE WILL LOOK FOR YOU WHAT WE CAN DO.

IF YOU RETURN THE PACKAGE TO US WITHOUT CONTACTING US FIRST YOUR RETURN CAN’T BE ACCEPTED BY US, YOU NEED PERMISSION IN WRITING FROM OWN IT AMSTERDAM.

AFTER CONTACTING US, YOU HAVE TO SEND THE PACKAGE WITHIN 14 DAYS.

KEEP IN MIND TO SAVE THE RETURN TICKET YOU RECEIVE FROM THE SHIPPING COMPANY BECAUSE THE BUYER IS RESPONSIBLE FOR THE SENDING OF THE PACKAGE.

KEEP IN MIND THAT BUYER IS RESPONSIBLE FOR THE COST OF RETURNING THE ITEM(S) TO US.

KEEP IN MIND THAT IF THE RETURNED ITEM ARRIVE AND IS AGAINST OUR RETOUR TERMS EN CONDITIONS. WE CANNOT ACCEPT IT. WE CAN CHARGE YOU WITH THE COSTS OR WE WILL RETURN IT BACK TO YOU UNLESS THE CUSTOMER IS RESPONSIBLE FOR THE SHIPPING COSTS.

 

WHAT WE CAN DO ABOUT THE PROBLEM:

RETURN: WHEN THE ITEM ARRIVES AT OUR ADRESS IT CAN TAKE UP TO 30 DAYS TO RETURN THE REFUND THIS TIME INCLUDES PROCESSING TIME AND THE BANK TRANSFER TIME.

EXCHANGE: THIS IS NOT ALWAYS POSSIBLE BECAUSE OF THE LIMITED STOCK.

REPAIR: WE CAN ARRANGE A REPAIR PROCEDURE WITH OUR FACTORY. THE ADDITIONAL SHIPPING COSTS ARE FOR THE BUYER (SHIPPING FROM YOUR ADDRESS TO OUR ADDRESS, FROM YOUR ADDRESS TO THE FACTORY, AND THE SHIPPING COSTS FROM THE FACTORY TO OUR ADDRESS AND BACK TO YOUR HOUSE,) THE REPAIR COSTS ARE FOR US. ALSO, THIS COULD TAKE FROM 10-20 WEEKS.

download your Return Form