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Frequently asked questions.

ABOUT THE BRAND

WHY DOES |OWN IT AMSTERDAM| ONLY HAVE A LIMITED STOCK?


WE HANDLE AND PROVIDE A LIMITED STOCK IN OUR PRODUCTIONS. IF YOU GOT A HOLD ON ONE OF THE ITEMS YOU OWN AN -ONE AND ONLY- LIMITED PIECE.




WHAT IS THE MISSION OF OWN IT AMSTERDAM?


MOTIVATION OUR MISSION IS TO GIVE MORE THAN A HOODIE, WE PROVIDE EVERY ITEM WITH AN INSPIRATIONAL QUOTE THAT YOU HAVE SOMETHING UP YOUR SLEEVE, A LITTLE REMINDER. - ENVIRONMENT THE ENVIRONMENTAL IMPACT OF THE FASHION INDUSTRY IS HUGE. IT IS THE SECOND MOST POLLUTING INDUSRTY IN THE WORLD. IN CONTRAST WE STAND FOR A GREEN AND HEALTHY WORLD. WE WANT TO CONTRIBUTE TO THIS AND BE AS GREEN IN MANY WAYS AS POSSIBLE. THIS IS HOW WE TAKE PART OF THE SOLLUTION IN STEAD OF THE PROBLEM. - ITS OUR DUTY TO BE A PART OF THE SOLUTION, WE WORK WITH A GREAT QUALITY FOR ALL OF OUR PRODUCTS. THIS FABRIC LAST LONGER AND IS MORE DURABLE THAN A FAST-FASHION PRODUCT. WITH OUR PRODUCTS YOU TAKE PART OF THE SOLUTION INSTEAD OF THE PROBLEM. - THE PACKAGE MATERIAL IS 100% GREEN // ENVIRONMENTALLY SAFE. - FAIRTRADE OUR ITEMS ARE ALL MADE IN PORTUGAL. LIMITED STOCK - WE HANDLE AND PROVIDE A LIMITED STOCK IN OUR PRODUCTIONS. IF YOU GOT A HOLD ON ONE OF THE ITEMS YOU OWN AN -ONE AND ONLY- LIMITED PIECE. ANIMAL-PROOF - NO USE OF ANY ANIMAL PRODUCTS IN OUT PRODUCTIONS




IS OWN IT FOR WOMEN OR MEN?


ALL OF THE COMFYWEAR IS UNISEX.




WHAT ARE YOUR BRAND COLORS?


OUR BRAND COLORS ARE SPACEGREY AND WHITE.




WHERE CAN I SUBMIT MY FEEDBACK?


WE ARE ALWAYS OPEN TO RECEIVE FEEDBACK TO WORK WITH. JUST SEND AN EMAIL TO INFO@OWNITAMSTERDAM.COM OR FILL OUT THE CONTACT FORM ON THE WEBSITE AND LET US KNOW WHAT WE NEED TO IMPROVE.




WHERE CAN I STAY TUNED ABOUT THE LATEST DROPS.


ON THE HOME PAGE AT OUR WEBSITE, YOU CAN LEAVE YOUR EMAIL BEHIND AND WE WILL KEEP YOU UP TO DATE ABOUT THE LATEST DROPS AND OTHER INFORMATION. YOU CAN ALSO FIND OUR SOCIAL MEDIA ON OUR WEBSITE, FOLLOW US ON INSTAGRAM, TWITTER, FACEBOOK AND TIKTOK WHERE WE POST EVERYTHING ABOUT THE LATEST DROPS.




WHAT IS YOUR PRIVACY POLICY?


WE CARE A LOT ABOUT EVERYONES PRIVACY AND SECURITY. YOU CAN FIND MORE IN OUR PRIVACY POLICY AT OUR’’PRIVACY POLICE’’ PAGE ON THE WEBSITE




WHAT ARE YOUR TERMS AND CONDTIONS?


YOU CAN FIND MORE INFORMATION ABOUT OUR TERMS AND CONDITIONS AT OUR’’TERMS & CONDITIONS’’ PAGE ON THE WEBSITE




DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER?


NO, IT IS NOT NECESSARY FOR YOU TO HAVE AN ACCOUNT TO PLACE AN ORDER.




WHICH PAYMENT METHODS ARE AVAILABLE?


THE PAYMENT METHODS WE USE ARE IDEAL, PAYPAL AND CREDIT/ DEBET CARDS.




HOW DO I GET IN CONTACT WITH OWN IT FOR OTHER QUESTIONS?


FEEL FREE TO CONTACT US WITH ANY QUESTIONS YOU HAVE. YOU CAN CONTACT US VIA EMAIL OR THE CONTACT FORM ON THE CONTACT PAGE AT OUR WEBSITE.




WHAT IS THE VISSION OF OWN IT AMSTERDAM?


OWN IT AMSTERDAM IS A COMFY CLOTHINGBRAND, OUT OF THE ORDINARY. OUR MISSION IS TO INSPIRE AND MOTIVATE PEOPLE. WE CREATE COMFY CLOTHING AND WITH EVERY ITEM AN INSPIRATIONAL LIFE LESSON, A LITTLE REMINDER.





PRODUCT.

HOW TO TAKE CARE OF THE FABRIC/ PRODUCT?


HERE WE SHARE TIPS ON HOW TO MAKE YOUR PIECE LAST AS LONG AS THEY WERE DESIGNED TO. HOW TO WASH AND CARE FOR COTTON: - COTTON CAN BE MACHINE OR HANDWASHED. TO PREVENT GARMENTS FROM SHRINKING AND TO KEEP THEM LOOKING THEIR BEST, WASH AT 30 DEGREES (THE ITEM CAN SHRIMP IN THE WASH MACHINE FROM THE HEAT) - THE USE OF WASH SOFTENER CAN CAUSE THE ABBILITY TO REDUCE WATER INTAKE - TRY TO WASH THE ITEMS THE FIRST 5 TIMES ON THE SIDE WITH COLD WATER FOR ANY COLOURING WASH OFF - PLACE DELICATE ITEMS IN A MESH WASHINGBAG TO PREVENT SNAGGING OR TWISTING DURING MACHINE CYCLES - HANG COTTON OUT TO DRY, AS HEAT FROM TUMBLE DRYERS CAN CAUSE IT TO SHRINK. THIS ALSO SAVES ENERGY. (IN THE SUN TO DRY THE ITEM CAN BECOME STIF OR A COLOR DIFFERENCE) - PRE-TREAT STAINS BEFORE WASHINGBY DABBING OR SMALL AMOUNT OF STAIN REMOVER ON THE AREA. FORDARKER PIECES, PATCH TEST ON AN INSIDE SEAM TO CHECK THE COLOUR WON’TBE AFFECTED - IF YOU WOULD LIKE TO IRON THE ITEM, IT IS RECOMMENDED TO IRON AT A LOW HEAT. (SEE LABEL) - WE ADVICE NOT TO PUT ANY PARFUME OR ANY OTHER CLEANING GEAR NEAR THE HOODIE. ALWAYS CHECK AND FOLLOW THE LABEL INSIDE THE ITEM FOR MAIN INSTRUCTION TO TREAT YOUR OWN WITH LOVE.




AN ITEM IS OUT OF STOCK, WHEN WILL IT BE RESTOCKED?


WE HOPE TO PROVIDE A RESTOCK, BUT THIS ISN’T ALWAYS POSSIBLE, IF YOU WOULD LIKE TO STAY TUNED ABOUT THE NEW COLLECTIONS DROPS AND RESTOCK DATES, WE ADVICE YOU TO SUBSCRIBE TO OUR NEWSLETTER OR FOLLOW US ON OUR SOCIALS




WHICH SIZE WILL FIT ME BEST?


ALL OF OUR CLOTHES ARE OVERSIZED, YOU CAN FIND THE EXACT SIZES AT THE ‘’SIZE CHART'' PAGE




WHAT FABRIC ARE THE ITEMS MADE OF?


THE FABRIC IS 100% COTTON AMERICAN FLEECE, THIS IS A NATURAL FIBRE THAT COMES FROM THE BOLL OF A COTTON PLANT. COTTON IS ALWAYS BREATHABLE AND REGULATED HEAT TO HELP YOU MAINTAIN A COMFORTABLE TEMPRATURE. THE FABRIC ALSO HAS A RESISTANT AND STRONG QUALITY. IT BRINGS YOU THE COMFORT YOU NEED.




HOW CAN I GET EARLY ACCES FOR THE NEW DROPS?


ON THE HOME PAGE AT OUR WEBSITE, YOU CAN LEAVE YOUR EMAIL BEHIND AND YOU’LL STAY UP TO DATE ABOUT THE LATEST DROPS AND THE EARLY ACCESS.




WHEN IS THE NEW DROP OF A THE NEW COLLECTION?


THIS IS DIFFERENT EVERY DROP. KEEP AN EYE ON OUR SOCIAL MEDIA AND SUBSCRIBE FOR OUR NEWSLETTER FOR MORE INFORMATION ABOUT THE NEW DROPS





DELIVERY.

WHEN IS MY PACKAGE DELIVERED?


IT DEPENDS ON WHAT COUNTRY YOU LIVE AND ORDERED, YOU CAN FIND MORE INFORMATION ABOUT THE DELIVERY TIMES IN THE PAGE ‘’DELIVERY AND RETURNS INFORMATION’’ PAGE




IS IT POSSIBLE TO MAKE CHANGES TO MY ORDER?


WE DIRECLY PROCESS IT TO ENSURE THE QUICKEST DELIVERY POSSIBLE. IF YOU WISH TO MAKE CHANGES, PLEASE CONTACT US IMMEADITLY. WE WILL LOOK INTO THE STATUS AND CHECK IF IT IS POSSIBLE TO MAKE ADJUSTMENTS.




WHY DID I NOT RECEIVE AN ORDER CONFIRMATION?


IT CAN TAKE UP TO A FEW HOURS BEFORE YOU RECEIVE OUR CONFIRMATION EMAIL. MAKE SURE TO CHECK YOU SPAM BOX. WAS THE PAYMENT PROCESSED WITHOUT RECEIVING A CONFIRMATION WITHIN 24 HOURS? THEN GET IN TOUCH WITH US AND WE’LL TRY TO HANDLE YOUR ORDER AS SOON AS POSSIBLE.




HOW DO I CANCEL MY ORDER?


CONTACT US WITH YOUR CANCELATION REQUEST, EMAIL AS SOON AS YOU CHANGE YOUR MIND. IF YOU ARE ON TIME (THAT CAN DEPEND ON DIFFERENT CIRCUMSTANCES) WE CAN ABORT THE ORDER. IS THE ORDER ALREADY PROCESSED? IN THIS CASE YOU WILL RECEIVE YOUR ORDERED PRODUCTS.




WHAT IS THE DELIVERY STATUS OF MY ORDER?


ALWAYS CHECK THE TRACK & TRACE LINK YOU RECEIVED VIA EMAIL. IT MIGHT BE POSSIBLE THAT THE ESTIMATED TIME HAS CHANGED. IF THAT IS THE CASE, PLEASE CHECK YOUR EMAIL AGAIN TO SEE IF YOU RECEIVIED A MESSAGE FROM THE SHIPPING COMPANY. THE PACKAGE MAY HAVE BEEN DELIVERED TO YOUR NEIGHBOURS ADDRESS OR YOUR DELIVERY MIGHT HAVE BEEN RESCHEDEULED.




CAN I MAKE CHANGES TO MY SHIPPING ADDRESS?


IF YOU WOULD LIKE TO CHANGE IT, PLEASE CONTACT US AS SOON AS POSSIBLE, WE COULD MAY BE ON TIME. BUT AS SOON AS THE ORDER HAS BEEN PROCESSED, WE CAN’T MAKE ANY MORE CHANGES.




WHERE DO YOU DELIVER?


WE SHIP OUR PRODUCTS WORLDWIDE (KEEP IN MIND THAT THERE MAY BE ADDITIONAL COSTS)




WILL THERE BE ANY EXTRA SHIPPING COSTS.


BE AWARE THAT COUNTRIES OUT OF NETHERLAND HAVE TO PAY SHIPPING COSTS. BE AWARE THAT ORDERS OUTSIDE OF THE EU MAY CHARGE IMPORT DUTIES THIS IS OUTSIDE OF OUR CONTROL





RETURNS.

WHEN WILL I RECEIVE MY REFUND?


AS SOON AS WE RECEIVE YOUR RETURNED ITEMS, WE USUALLY PROCESS IT WITHIN 10 WORKING DAYS. IT TAKES A MAXIMUM OF 30 WORKING DAYS TO PROCESS A REFUND.




CAN I RETURN MY ORDERED PRODUCTS?


YOU CAN RETURN YOUR PRODUCTS WITHIN 14 DAYS. LOOK FOR MORE INFORMATION AT THE DELIVERY AND RETURN PAGE AT OUR WEBSITE.




WHAT IF MY RETURN IS NOT ACCEPTED?


THE ONLY REASON FOR US TO NOT ACCEPT A RETURN IS IF IT IS AGAINST OUR RETURN TERMS EN CONDITIONS. IF YOU SEND SOMETHING BACK AND WE CANNOT ACCEPT IT, WE CAN CHARGE YOU WITH THE COSTS OR WE WILL RETURN IT BACK TO YOU UNLESS YOU WILL PAY FOR THE SHIPPING COSTS




WHAT ARE THE COSTS OF RETURNING MY PRODUCTS?


BE AWARE THAT YOU WILL HAVE TO PAY FOR THE RETURN COSTS BY YOURSELF THE COSTS DEPEND ON THE SIZE OF THE ORDER AND THE SHIPPING AGENCY YOU USE